Frequently Asked Questions

TAPUGO is a property marketplace in Turkey that enables users to buy, sell, and rent residential and commercial real estate. We connect property owners, agents, and prospective buyers or renters in a user-friendly platform.

We list properties across all major Turkish cities (Istanbul, Ankara, Izmir, Antalya, etc.) as well as many smaller towns and suburban areas.

Use our search tool: filter by location, property type (apartment, villa, office, etc.) and purpose.

Basic browsing is public, but you must register for a TAPUGO account to buy/rent, save searches, or add listings.

Yes — we support international buyers. We also offer guidance on legal requirements, foreign purchase regulations, and necessary documentation.

After logging into your account, go to “Add Listing,” fill in the property details (address, photos, description, price), and submit. Your listing will be published.

Standard property listings are free.

In your account dashboard, navigate to “My Listings.” From there, you can choose to edit or delete any active listing.

Yes, TAPUGO supports rental listings for residential and commercial units. Landlords or agents can post and manage rental properties easily.

Use the “Rent” filter in the search bar. You can narrow by location and property type.

Once you find a property you like, click Buy/Rent on the listing (from your TAPUGO account) to buy/rent property.

Our team conducts periodic checks to help prevent fraudulent or misleading listings. We also advise users to confirm property ownership and visit in person when possible.

TAPUGO is a listing and connection platform — we do not process property payments. All financial transactions are performed using Paycestra Payment Gateways using a secure channel.

Click “Forgot Password” on the login page, enter your registered email, and follow the instructions emailed to you to reset.

• Check your spam/junk folder. • Confirm you entered your email correctly. • If still an issue, contact our support team with your account details.

Use our Contact Us page, or email us directly at paycestra@gmail.com. We aim to respond within 24–48 hours.

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (Turkish time). For urgent issues, replies may come outside these hours as well.